My Career Advancement Account Frequently Asked Questions for Schools

MY CAREER ADVANCEMENT ACCOUNT SCHOLARSHIP PROGRAM AND SCHOOL RESPONSIBILITIES

1.     What is the My Career Advancement Account Scholarship program?

The My Career Advancement Account Scholarship program is a workforce development program that provides up to $4,000 of tuition assistance to eligible military spouses, who have successfully completed high school, to pursue a license, certification, or associate degree in a portable career field and occupation. Spouses of active-duty service members in pay grades E-1 to E-5, W-1 to W-2, and O-1 to O-2 who have the ability to request tuition assistance while their military sponsor is on Title 10 military orders, including spouses married to members of the National Guard and Reserves in these same pay grades, are eligible for the scholarship.

All military spouses are offered coaching by the My Career Advancement Account Scholarship program to assist with the following:

Career Exploration: Spouse Education and Career Opportunities career coaches help spouses explore all career options with tools like career assessments, interest and skill inventories, portable career statistics, and earning potential metrics.

Education, Training, and Licensing: Spouses work with career coaches to create a plan of action that considers financial aid options, education and training program resources, and credential or licensure information. The scholarship provides a maximum education benefit of $4,000 with an annual fiscal year cap of $2,000 to assist eligible military spouses who need professional credentials to meet their portable career goals. Annual cap waivers are available for licensure and certificate programs if there is an upfront tuition cost that exceeds $2,000 up to the maximum education benefit of $4,000.

Employment Readiness: Coaches help spouses develop their resumes and hone their interviewing skills. They also cover job search techniques, relocation planning, and flexible work options.

Career Connections: Coaches can also help with linking spouses to in-demand, high-growth portable career fields and occupations by utilizing existing proven resources such as the Military Spouse Employment Partnership, USAJOBS.gov, and careeronestop.org.

 

2.     What does the My Career Advancement Account Scholarship pay for?

The My Career Advancement Account Scholarship only pays for tuition for certificates or associate degrees with a specified concentration or major and examinations leading to a recognized license or industry certification. Certificates and credentials may be for postgraduate work.

 

The associate degree must have a clear major or concentration supporting the career field noted on the Education and Training Plan. The concentration or major for the associate degree cannot be in general studies or liberal arts unless there is a specific concentration, such as general studies-teaching.  Pre-Nursing is not eligible for My Career Advancement Account Scholarship funding. Continuing education units to maintain a standing in a professional organization.

3.     What does the My Career Advancement Account Scholarship NOT pay for?

  • Tuition for courses and examinations that are not included in the spouse’s Education and Training Plan (ETP)
  • Bachelor’s degree courses
  • Courses already started or completed by the spouse

  • Reimbursements of any kind

  • Books, supplies, equipment, uniforms, computers and electronic devices of any kind
  • Student activities, events, and entertainment
  • Prepayment or deposits for future courses, unless costs are part of a block of study
  • School or college-level entrance examinations, comprehensive exams, and related preparatory courses
  • Courses, tests or fees normally paid by an employer as part of a job training program
  • Fees of any kind including, but not limited to, registration fees, technology fees, and parking fees
  • Ungraded courses, including courses taken on an audit basis
  • Courses taken more than one time unless the My Career Advancement Account program has received a full refund from the school
  • Academic credit by examination tests - CLEP
  • General studies, liberal arts, and interdisciplinary associate degrees that do not have a concentration
  • Pre-Nursing Programs
  • Personal enrichment courses, excluding courses that are academic credit or graded electives in an approved My Career Advancement Account Scholarship Education and Training Plan
  • Transportation, lodging, childcare, and medical services
  • Course extensions
  • Study abroad programs, excluding programs of study offered by participating My Career Advancement Account schools on overseas military installations
  • Private licenses (Example: a private pilot’s license would not be covered because it is for recreational use, but a commercial pilot’s license would be covered because it would be used for an occupation)
  • High school completion programs, including online high school completion programs
  • Courses or programs at an unapproved school or campus or other locations not found in the My Career Advancement Account Portal
  • English as a second language course to learn English
  • Internships not part of Education and Training Plan and not resulting in a credential needed for employment

4.     What are the My Career Advancement Account Spouse Portal and school Academic Institutions (AI) Portal URLs and who uses each one?

The My Career Advancement Account Spouse Portal is https://mycaa.militaryonesource.mil/mycaa.

Spouses use the My Career Advancement Account Spouse Portal to create accounts, search for approved schools, campuses, or locations, and submit the necessary documents to request My Career Advancement Account Scholarship financial assistance from the Department of Defense while the sponsor is on active duty. School representatives and other organizations are not authorized to create, access, or otherwise advise military spouses on any aspect of their accounts or appointments with career coaches. Spouses may only contact SECO career coaches for account assistance.

Currently, school expectations and on-boarding information is available on the ‘For Institutions’ page of the My Career Advancement Account Spouse Portal. This page can be accessed directly at https://mycaa.militaryonesource.mil/mycaa/school-resources/on-boarding.

The Academic Institution (AI) Portal is where schools maintain accounts. Military spouses are not authorized to access school accounts in the AI Portal. The AI Portal meets all Department of Defense security and Privacy Act requirements. After a school has been approved for participation in the program, the school may register for an account in the AI Portal.

Schools use the AI Portal to:

  • Submit new applications
  • Take the required orientation
  • Input and upload data, such as invoices, payments, and refunds
  • Indicate student program completions, noncompletions, and grades
  • Add and maintain a list of points of contact
  • Upload and keep current term dates and course catalogs for the My Career Advancement Account Scholarship program spouses

The AI Portal is intended to complement the schools’ information systems, not replace them. For example, the invoice number used in a school’s invoicing system should also be used in the My Career Advancement Account system. User Guides, located in the ‘Essential Documents’ section of the AI Portal, are also available to help schools as they are working in the AI Portal.

5.     What is the My Career Advancement Account tax identification number (TIN)?

The My Career Advancement Account TIN is 52-0813349.

6.     Is the My Career Advancement Account Scholarship funding taxable?

No, the My Career Advancement Account Scholarship funding is considered a scholarship and is not subject to taxation.

7.     What is expected of participating schools and organizations?

  • Partner schools should not have any involvement with the spouse in the My Career Advancement Account creation, management, and other activities or responsibilities regarding MyCAA.
  • Partner schools should not be involved in or discussion of SECO processes, such as specialty consultations, scheduling appointments, etc.  School employees, officials, or advisors should not present themselves as My Career Advancement Account program advisors, coaches, or mentors.
  • Participating schools and organizations should not participate in unfair, deceptive, or abusive marketing practices, including, but not limited to, the following:
    • Offering inducements, including any gratuity, favor, discount, entertainment, hospitality, loan, transportation, lodging, meals or other items having a monetary value of greater than $10 for the purpose of securing enrollments of spouses, including third-party lead generators or marketing firms. Available educational, institution-sponsored scholarship or grants and tuition reductions are permissible.
    • Providing any commission, bonus, or other incentive payment based directly or indirectly on securing enrollments or federal financial aid to any persons or entities engaged in any student recruiting, admission activities, or making decisions regarding the award of student financial assistance.
    • Using high-pressure recruitment tactics, such as making three or more unsolicited contacts, including contacts by phone, email or in person, and engaging in same-day recruitment and registration for the purpose of securing enrollments

8.     What are the responsibilities and expectations of approved My Career Advancement Account Scholarship participating schools and organizations?

A school’s education and training programs will provide the My Career Advancement Account Scholarship spouses with a certificate or associate degree, which will assist spouses with obtaining portable careers.

Schools and other approved organizations are asked to focus solely on education. The school and organization processes are outlined in the orientation as follows:

  • Comply with terms and conditions agreed to during the application process
  • Maintain active status with accrediting agency (notify the Education, Training, & Licensing Team if accrediting agency changes or lapses)
  • Upload only accrediting agency approved degree programs into the Academic Institution Portal
  • Upload only accrediting agency approved courses into the Academic Institution Portal and require students to use the course catalog.
  • Provide military spouses with an educational program that best suit their desired occupation. Schools are not authorized to access, add, or change a spouse’s account in the My Career Advancement Account Spouse Portal
  • Create the Education and Training Plan supporting documentation
  • Provide military spouses correct program or class dates and cost so they can apply for financial assistance
  • Accept a government purchase card as payment for invoices. The billing department has a scanner and Adobe software to enable them to open, read, and upload PDF documents
  • Use only the AI Portal to submit invoices and refunds as well as locate payment information
  • Ensure all information on an invoice is accurate before submitting
  • Report all student grades and program completions via the AI Portal within 60 days of the course end date
  • If a military spouse is expressing dissatisfaction with any part of the SECO program, please encourage them to call Military OneSource at 800-342-9647 and ask to speak with a SECO career coach, message the program in their My Career Advancement Account Spouse Portal account, or email MyCAAFeedback@militaryonesource.mil

EDUCATION AND TRAINING PLANS AND FINANCIAL ASSISTANCE

9.     What is an Education and Training Plan?

An Education and Training Plan, or ETP, is a document used to map out the education road map for the spouse.  The document is created by an institution POC and provided to the spouse to upload into their MyCAA account.  Effective 1 October 2019, institution POCs will be required to use the ETP Template which can be obtained by clicking the following link:

https://mycaa.militaryonesource.mil/mycaa/school-resources/getfile?Id=1214964. 

The final copy of the template must be submitted as a pdf file and contain a wet or digital signature from theschool official completing the document.  Failure of using the template will result in a disapproved plan for the spouse. 

The SECO program has up to 14 calendar days to approve, disapprove, or defer the Education and Training Plan.

10.  What CANNOT be included in an Education and Training Plan?

  • Courses being taken to complete a master’s degree or doctorate that do not earn a credential needed for employment
  • Courses to take a bachelor’s degree
  • Courses taken on an audit basis or being repeated, unless the My Career Advancement Account has received a full refund from the school

 

11.  Can a spouse pursue an associate degree in any subject?

Spouses must pursue and enroll in an associate degree program that supports a portable career field. The associate degree must have a clear major or concentration supporting the career field noted on the Education and Training Plan. The concentration or major for the associate degree cannot be in general studies or liberal arts unless there is a specific concentration, such as general studies-teaching. Pre-Nursing is not eligible for the My Career Advancement Account Scholarship funding.

 

A nursing education and training plan needs to meet ALL the following criteria in order to be approved for MyCAA Program funds:

1. Nursing is specifically stated in the program title

2. The program must have nursing-specific coursework listed

3. Plan must state successful completion of the program results in NCLEX exam eligibility

*Please refer to the My Career Advancement Account Scholarship Education and Training Plan Guidelines document located on the Information & Resources page for more information: https://mycaa.militaryonesource.mil/mycaa/resources

12. Can spouses take graduate courses with the My Career Advancement Account Scholarship funding?

Spouses can take any program of study from an accredited school or institution recognized by the Department of Education or Department of Defense that leads to a credential, certificate, or associate degree.

Coursework may include higher level courses needed for continuing education units, or CEUs, to maintain a standing license or transfer a license between states. Proof of a standing license is required for education plan approval. Graduate certificates and credentials can also be approved and paid for by the My Career Advancement Account Scholarship, coursework must be included in an approved Education and Training Plan.

12.  What is a financial assistance document?

Once a spouse’s Education and Training Plan is approved, the spouse must apply for financial assistance. Financial assistance requests result in a document the school will use as the basis for an invoice.

Financial assistance requests must always be submitted at least 60 days before the start date of the course or program. All financial assistance requests must be submitted to the My Career Advancement Account Scholarship program before the sponsor’s date of separation or when the sponsor is no longer serving on Title 10 orders. Spouses, not schools, are responsible for this process and spouses should contact a SECO career coach if they encounter a problem with the financial assistance process. A spouse should NOT start the course or program without an approved financial assistance document.

13.  Will the My Career Advancement Account Scholarship pay for remedial courses?

Yes, the My Career Advancement Account Scholarship will pay for a maximum of nine credit hours of remedial courses or a maximum of three noncredit remedial courses. The courses must be listed on the plan or the school POC must provide a separate document stating the spouse must take the courses.

14.  Can edits be made to financial assistance requests?

Yes, a spouse can make edits to his or her financial assistance requests if the request has not been approved. If the financial assistance has been approved, the spouse will need to call a SECO career coach at 800-342-9647 to see if an edit can be made to the document. Edited financial assistance documents must be re-signed electronically by the spouse.

Schools may contact the Education, Training, and Licensing team via email at MyCAASchools@militaryonesource.mil or by calling 334-517-6160 for financial assistance edit questions and concerns.

15.  Why is it important to verify financial assistance document information prior to course start dates?

The information in the AI Portal must match the official school records. Schools and spouses must work together to ensure the information listed in the spouse’s Education and Training Plan supporting documentation and on all financial assistance documents is correct. This coordinated effort will prevent the need for financial assistance edits, invoicing errors or rejections, and administrative delays. It will also prevent the spouse from being held responsible for paying tuition costs.

While spouses are encouraged to bring hard copies or email copies of their financial assistance documents to their school, these documents are also available to schools electronically in the AI Portal.

16.  How do schools verify financial assistance documents?

Schools review financial assistance documents in the AI Portal. It is very important that schools DO NOT bill the My Career Advancement Account Scholarship program with incorrect information. Schools and organizations can lower the cost of the course during the invoice process. All other edits are the responsibility of the spouse.

Financial assistance documents should match the student record for courses or programs the spouse is currently enrolled in. Schools and organizations will not be able to invoice until the start date is on the financial assistance document.

Financial assistance documents offer the following information for each spouse:

  • Page 1: A formal memorandum confirming a spouse is approved to receive My Career Advancement Account Scholarship financial assistance
  • Page 2: A list showing all course titles, codes, costs, and start and end dates — Confirm the information is correct. These are the only courses for which payment is authorized

For assistance accessing financial assistance documents in the AI Portal, contact AI Portal support at aiportal@bamtech.net. For assistance with terms and conditions on incorrect information, schools may contact the Education, Training, and Licensing team.

17.  What do schools do if they discover incorrect course codes, titles, start or end dates, or costs on a financial assistance document?

Do not invoice. Schools can have spouses edit their financial assistance document if it has not been approved. If the class has already started, schools may contact the Education, Training, and Licensing team via email or by calling 334-517-6160 for financial assistance edit questions and concerns. The spouse also has the option to delete a financial assistance document or courses on a financial assistance document prior to approval or class start.

18.  Can a spouse start a class even if the financial assistance document has not been approved?

The My Career Advancement Account Scholarship program will NOT pay for classes or programs if the spouse begins classes without an approved financial assistance document.

SCHOOL ELIGBILITY

19.  Which schools are eligible to apply to participate in the My Career Advancement Account Scholarship program?

School applicants must offer well-established programs of study in portable career fields that lead to gainful employment. Refer to the ‘For Institutions’ page on the My Career Advancement Account Portal for eligibility and on-boarding steps. Schools must have operated as a school for a minimum of two years and not be located in a building used as a personal residence.

Accreditation or approval requirements

  • The school must be fully approved by an accrediting body recognized by the Department of Education. No candidate or provisional status is allowed.

OR

  • The school must be approved by a regional accrediting agency, Department of Defense-approved industry regulating body or state board. No candidate or provisional status is allowed.

20.  What is the Servicemembers Opportunity Colleges Military Student Bill of Rights?

Because the goal of the My Career Advancement Account Scholarship program is to help eligible military spouses pursue the quality credentials, they need to secure gainful employment in high-demand, high-growth portable careers, we have set the bar high for applicant schools. The My Career Advancement Account Scholarship program requires all participating schools to apply the SOC Bill of Rights to military spouses as shown below. Schools must agree to provide spouses with the following:

  • Accurate information about the school’s programs, requirements, accreditation, and its potential impact on course transferability
  • Access to basic information on fees without disclosure of students’ personal information
  • Education planning and career guidance without high-pressure registration and enrollment efforts
  • A clear and complete explanation of course or program enrollment procedures and all resulting financial obligations
  • The opportunity to explore, without coercion, all financial aid options before signing up for student loans or other financial assistance
  • Accurate scholarship information, free of misleading “scholarship” offers based on military tuition assistance
  • Appropriate academic screening and course placement based on student readiness
  • Appropriate, accessible academic and student support services
  • Clearly defined institutional drop/add and withdrawal policies and procedures, including information about the impact of military duties - mobilization, activation, temporary duty assignments - on their academic standing and financial responsibilities
  • A clearly defined grievance and appeals process

The program welcomes applications from quality schools that can show they offer the highest standard of education and have the formal credentials to prove it.

21.  What schools and organizations are already participating in the My Career Advancement Account Scholarship program?

Schools and campuses participating in the program can be found using the ‘School Search’ function under the ‘Schools & Programs’ tab on the My Career Advancement Account Portal.

22.  How can schools and organizations apply for the My Career Advancement Account Scholarship program?

Visit the ‘On-Boarding’ page in the My Career Advancement Account Portal and follow these steps:

  • Review the My Career Advancement Account Scholarship program online briefing located on the ‘For Institutions’ page.
  • Contact the Education, Training, and Licensing team if you have questions or need additional information.
  • Submit an application through the AI Portal to begin the verification process. The verification process can take up to 60 days.
  • If eligibility is confirmed, each point of contact will create a separate account in the AI Portal and complete the My Career Advancement Account Scholarship Online Orientation. All users must have their own account because it is a Department of Defense security violation to share usernames and passwords.
  • Request permissions for users in the AI Portal.
  • Designate a User Account Controller.
  • Update the point of contact directory, course catalog, programs, and demographic information in the AI Portal.

If the school is asked to participate in the My Career Advancement Account Scholarship program by a spouse, the school is responsible for updating the spouse on the school’s intentions, eligibility, and registration status.

NOTE: Spouses cannot receive My Career Advancement Account Scholarship program financial assistance for courses offered by the school until the school has been determined eligible to participate in the program and has registered users in the AI Portal.

23.  If schools have multiple campuses, does each campus have to be vetted?

Yes. Each location and campus provide unique local information, including school official points of contact and programs of study. The vetting process should proceed quickly if main campuses and additional campuses share the same accreditation sources and status. Schools and organizations with state or industry approvals must submit individual campus applications. AI Portal users can apply for a campus by accessing the AI Portal, select School, Profile, and Submit Campus Application.

24.  Which school officials can make a My Career Advancement Account Scholarship program participation decision?

Assuming the school meets eligibility and accreditation requirements, leaders with decision-making authority at the school will make the final decision regarding the My Career Advancement Account Scholarship program participation.

School officials in the following offices should discuss the program participation requirements outlined in the documents on the My Career Advancement Account Spouse Portal ‘For Institutions’ page:

  • Student accounts or bursar’s office
  • Financial aid office
  • Military or veteran’s liaison office
  • Registrar’s office

REGISTRATION AND ACCOUNTS

25.  Why can’t a spouse see a school on the My Career Advancement Account website?

Some of the reasons a spouse may not see a school on the site:

  • The school, campus, or organization hasn’t applied through the AI Portal.

  • The school, campus, or organization is still in the on-boarding process and has not been approved.
  • The school, organization, or campus has been removed from the MyCAA approved school search.
  • Contact the Education, Training, & Licensing Team if you have any questions at 334-517-6160 option 2.

 

26.  How do points of contact register and activate user accounts in the AI Portal?

After approval to participate in the program and completing on-boarding, each individual user must log in to the AI Portal to register for an individual account.

Due to security reasons, ALL users must create and maintain their own accounts. Individual accounts are attached to a larger school account and cannot be shared with anyone else.

When an AI Portal user leaves the school or their My Career Advancement Account Scholarship program-related position, the Education, Training, and Licensing team should be contacted at 334-517-6170. The Unit Account Controller should take away all AI Portal permissions for the user and suspend the account. The school must maintain one active authorized user to remain eligible for the MyCAA program.

The Department of Defense considers it a security violation to share usernames and passwords. If users are found to be sharing login credentials, the entire school or organization may be removed from participation in the program.

27.  What are the roles and responsibilities of a school’s User Account Controller?

The User Account Controller, or UAC, is the individual who is appointed to oversee and manage all other users attached to an account. The UAC is responsible for approving new user requests, assigning permissions, resetting passwords and locking or unlocking user accounts for all associated users of the AI Portal.

Each school with two or more users is required to maintain at least one user with UAC permissions. For larger schools and schools with multiple campuses, there should be at least two, but no more than five, UAC’s per school.

28.  When can schools submit an invoice online?

Invoices should be submitted in the AI Portal only by users with Invoice Tech permissions after the course start dates on the financial assistance documents. Schools and organizations must verify all information on the document is correct prior to invoicing.

To prevent the need for refunds to the My Career Advancement Account Scholarship program that are related to course changes, schools are advised to wait until after the official school drop/add period has ended to invoice the program.

School officials must invoice no later than 60 days after the course start date shown on the financial assistance document.

User Guides in the AI Portal ‘Essential Documents’ section include step-by-step instructions on invoicing. These guides also explain how to invoice a dropped course and the proper use of invoice status codes.

For additional assistance, contact AI Portal support at aiportal@bamtech.net.

29.  Can a school combine multiple financial assistance documents on one invoice?

Yes. However, the invoice cannot exceed $50,000. Also, if separate receipts are needed for each spouse, the school needs to submit a separate invoice for each spouse. Invoices must be from the same Fiscal Year - start date as listed on the financial assistance document. The Fiscal Year for AI Portal purposes is Oct. 1 through Sept. 30.

30.  What are the rules for collecting payment from the My Career Advancement Account Scholarship program?

The key administrative requirements for collecting payment are separate from invoicing and include the following:

  • The My Career Advancement Account Scholarship program pays by MasterCard only. No Electronic Funds Transfer or Automatic Clearing House.
  • PayPal cannot be used with the My Career Advancement Account Scholarship program. This is mainly because the program cannot process refunds through PayPal.
  • The My Career Advancement Account produces one Payment Authorization Letter for a specific authorized amount that must be processed in ONE transaction. If a receipt is required for each student spouse, separate invoices must be submitted to the program.
  • Once a Payment Authorization Letter has been uploaded to the AI Portal by My Career Advancement Account, the invoice is locked and cannot be changed or deleted.
  • Any required downward adjustments to the amount shown on the Payment Authorization Letter must be resolved through a refund to the My Career Advancement Account program credit card that was used to pay the invoice. The My Career Advancement Account program cannot accept any other form of refund. Please note: REFUNDS CANNOT BE GIVEN TO SPOUSES.

31.  What are the steps for the school in the My Career Advancement Account Scholarship program invoicing process?

These are the five steps:

  • Review all financial assistance enrollments.
  • Create and submit an invoice online in the AI Portal.
  • Check the status of the invoice.
  • Retrieve the Payment Authorization Letter.
  • Process the MasterCard number on the letter for payment. No actual card is sent.

32.  What if a spouse has more than one source of funding to pay for a class?

Two sources of federal education benefits can be used to pay for the same course or program. The My Career Advancement Account Scholarship funds must be applied to the tuition costs only and spouses may NOT receive a refund of My Career Advancement Account Scholarship monies.

33.  How long does it take to process a My Career Advancement Account Scholarship program invoice?

After an invoice is received and approved via the AI Portal, it can take up to 30 calendar days to process and upload the My Career Advancement Account Payment Authorization Letter, which contains the MasterCard number. Schools can track via the AI Portal when invoices were submitted to know the approximate date to expect Payment Authorization Letters.

GRADES

34.  May an educational agency or institution disclose personally identifiable information from education records to the My Career Advancement Account program under the Family Educational Rights and Privacy Act, or FERPA?

Yes, the FERPA recognizes that an electronically signed and dated written consent from an individual is acceptable for permitting the release of personal information according to Title 34, Volume 1, Part 99, Subpart D.

Further details can be found at the Department of Education website.

35.  What is the grade requirement for the My Career Advancement Account Scholarship program?

Schools and organizations will use the list of grades in the AI Portal and choose the one that matches what is shown on the student's transcript.

Course grades must be posted to the AI Portal within 60 days of course end dates. Spouses will not be able to access additional financial assistance until this requirement is met. It is the school’s responsibility to post the spouse’s grade to the AI Portal. If the institution doesn’t comply, they could be locked from the program. Grades cannot be posted until the course end date on the financial assistance document.

When spouses electronically sign the My Career Advancement Account Spouse Terms and Conditions Agreement, they give permission to the Department of Defense and My Career Advancement Account and their school to share information such as grades. Additionally, page 2 of the financial assistance document summarizes their agreement to key points in the My Career Advancement Account Spouse Terms and Conditions Agreement.

36.  What is the connection between grades and the My Career Advancement Account Scholarship program financial assistance?

The My Career Advancement Account automatically prevents a spouse from requesting additional financial assistance based on grades in these two cases:

  • If grades are not submitted within 60 days of course end dates. It is the school’s responsibility to post grades in the AI Portal within this period or no further financial assistance will be provided to the spouse until grades are received.
  • If a spouse receives a grade of F, W with an associated cost, U, N or O. The Department of Defense allows spouses to request grade waivers, including a Forgiveness Waiver and a Hardship Waiver. Both waivers must be requested by the spouse through the My Career Advancement Account Spouse Portal. Schools are usually not involved in the grade waiver process.

If there is a second course failure, the spouse’s account will be permanently locked and no further My Career Advancement Account Scholarship program funding will be available.

  1. What if a spouse needs additional time beyond the course end date on the funding document?

The MyCAA program follows the school’s policy for course extensions.  However, the grade technician must post an “I” (incomplete) for the course when an extension is granted.  If the spouse doesn’t complete the course in 180 days from the course end date, then the grade technician should change the grade to “N” (non-completion).  The grade can be changed in the AI Portal up to one year from the course end date.  After that time, an official document can be e-mailed to the Education, Training, and Licensing team to update.

38.  What does the program completions queue in the AI Portal mean in the My Career Advancement Account Scholarship program?

The queue in the AI Portal is a place for schools and programs to post the completion status of a military spouse in a specific program. A program completion signifies a spouse has finished a program of study at the institution. A program noncompletion signifies a spouse has NOT finished a program of study at the institution. The AI Portal provides a list of various reasons a military spouse may not have completed a program.

If the completion or noncompletion status of a program changes after posting, please contact the Education, Training and Licensing team at 334-517-6160 for guidance.

The My Career Advancement Account Scholarship program is dedicated to focusing on the career development of its participants. As such, school officials should update the program completion section of the AI Portal as the program completion or noncompletion status occurs for each student using the scholarship. This allows the My Career Advancement Account program to track the overall success of the program and aids coaches in identifying opportunities to assist spouses with employment readiness and career connections.

THE MY CAREER ADVANCEMENT ACCOUNT PROGRAM CONTACTS

39.  Who should school’s contact for assistance?

The following dedicated contact information is for use by SCHOOL OFFICIALS only. Spouses are strictly prohibited from using this contact information because it causes significant administrative delays.

  • For general My Career Advancement Account program information assistance, contact the My Career Advancement Account Education, Training and Licensing team at 334-517-6160 or send an email to MyCAASchools@militaryonesource.mil.
  • For payment questions, call 334-517-6160 or send an email to MyCAABilling@militaryonesource.mil.
  • For technical questions about the AI Portal, please email aiportal@bamtech.net.
  • For new schools or additional campuses or locations of schools that are already eligible, call 334-517-6160 or send an email to the My Career Advancement Account Education, Training and Licensing team at MyCAASchools@militaryonesource.mil.
  • Send an email to MyCAAFeedback@militaryonesource.mil for good news stories, policy questions and to share ideas and recommendations about the My Career Advancement Account Scholarship program and website.