Contact Us

Need to contact us? Here are the teams available to organizations and schools:

  • Education, Training, & Licensing Team — 334-517-6160 (Option 2) and MyCAASchools@militaryonesource.mil
    • Monday to Friday 8:30 a.m. to 5:30 p.m. Eastern Time (except federal holidays)
  • Billing Department — 334-517-6160 (Option 1) and MyCAABilling@militaryonesource.mil
    • Monday to Friday 8:30 a.m. to 5:30 p.m. Eastern Time (except federal holidays)
  • Academic Institution (AI) Portal Tech Support — 334-517-6172 aiportal@bamtech.net
    • Monday to Friday 8:30 a.m. to 5:30 p.m. Eastern Time (except federal holidays)
  • TTY/TDD — Dial 711 and provide phone - 334-517-6160

  • My Career Advancement Account Scholarship link
  • AI Portal link
  • For a military spouse that needs Spouse Education & Career Opportunities or My Career Advancement Account Scholarship assistance
    • Call Military OneSource at 1-800-342-9647 and spouses can ask to speak with a Spouse Education & Career Opportunities Career Coach Monday to Friday 7 a.m. to 10 p.m. or Saturday 10 a.m. to 5 p.m. Eastern Time.
  • For general questions or concerns about the My Career Advancement Account Scholarship
  • Quick link to FAQs or other school information
  • Creating Education and Training Plans for your My Career Advancement Account Scholarship students
    • Double check the Education Training Plan Guidelines to make sure that all the information is provided
  • Spouse Education & Career Opportunities and My Career Advancement Account Scholarship Feedback Questionnaire
    • Our goal is to provide you with the highest level of customer service and we would appreciate your feedback. The linked questionnaire will take less than five minutes to complete. Once you start the questionnaire, please continue to the end and click the submit button.

The preceding steps were set up to provide My Career Advancement Account Scholarship partners with the knowledge of the Spouse Education & Career Opportunities program and its importance to military spouses. The My Career Advancement Account Scholarship is just one benefit of the Spouse Education & Career Opportunities program.